Today, on news24, I saw the reply from Telkom about the pigeon race to copy 4GB of data from Howick to Hillcrest (read my post about it here).

Telkom are claiming that they cannot be blamed for the slow internet connection, as they say that The Unlimited have not followed their recommendations and that if they had a problem they should have contacted the Telkom call centre to sort them out.

Now, anyone in South Africa who has had to deal with the Telkom call centre will know that that is an exercise in futility. Telkom are so well known for non-delivery of services. Just think of sites such as www.hellkom.co.za, or the amount of complaints on www.mybroadband.co.za.

Telkom have a stranglehold on communications in South Africa, and as with all monopolies, they don’t really have much reason to improve service if there is nowhere else to go. New infrastructure like the new Seacom cable might change things like that in the future, but for now, there is not much we can do.

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